National Service Manager
- Title: National Service Manager
- Salary: £60,000 - £70,000
- Location: Buckinghamshire
- Benefits: Bonus, Car and Pension
- Reference: B024
We’re looking for an outstanding leader for a dynamic and rapidly growing UK organisation to provide inspiration and focus to a large field based service team, motivating them to provide an excellent service day in and day out.
You will bring exacting standards to exceed customer expectations, and in the process continue to drive the significant growth of the company forward.
Your appetite for success will place the service programme on the front foot, adding value to customers at every opportunity.
The business has enjoyed a huge growth period over recent years, driven by dramatic changes in consumer habits. There is now a need to satisfy the demand for new installations as well as making the extensive existing network more efficient, robust and reliable.
Ensuring the whole field service team are on the same page, with the same approach to surpassing customer expectations, will be the key to your success. Working collaboratively with central specialists and other teams will be essential.
You will be a proven leader of large, dispersed technical teams across a significant geographical area, using a combination of coaching and clear objective setting throughout your team.
It will be essential to bring a mind set of improvements to the value chain, underpinned by effective analysis of data and a needs-led upskilling programme for the teams in the field.
With an excellent knowledge of engineering processes associated with the installation and proactive maintenance of highly technical capital equipment, you will report to the UK Head of Operations. The role requires extensive UK travel, based around the Head Office on the M40 corridor.
The organisation is now the leading vending brand in its sector in the country with over 5,000 units in place across the UK. Growth has been achieved through providing high quality products for people on the move, with a number of technically innovative developments. The company continues to grow their presence in the UK whilst exploiting strategically rewarding international opportunities.
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We welcome direct speculative approaches from potential candidates. If you would like to submit your CV it will be reviewed by a member of the team and kept on our database.